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About TQ collections
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TQ collections, our African print online store, was established with one mission: to bring real and high quality Ankara accessories to our customers. Our passion for African beauty is what inspired us in the beginning and it continues to drive us today. We pride ourselves in the superior knowledge of quality Ankara materials and good blend of African fabric in making African/ Ankara print headbands, bangles, Earrings and Headwraps. People come back to TQ collections because they know they’ll find what they’re looking for in our online store.
Shipping Policy at TQ collections
At TQ collections, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Please refer to your confirmation email for our current processing time. From there, USPS first class mail generally takes 2-6 business days. If you need your item sooner, please upgrade to Priority Shipping. Please note that this will expedite your shipping time, not processing time. You will also receive a tracking number in a separate shipping confirmation email.
You will receive an order confirmation via email as well as shipping confirmation once shipped.
We are not responsible for any lost or stolen packages. Please contact your local post office for any shipping problems that may occur. Additionally, we are not responsible for incorrect address submitted by the customer.
If your package gets returned to sender, the buyer is responsible for reshipment fee.
By purchasing from us, you agree that we are not responsible once the post office is in possession of your package and has scanned it in.
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Returns
All sales are final. We do not accept refunds or exchanges unless the product arrives damaged or defective - we must be notified via email (tqcollections2021@gmail.com) of the damage within 7 days of delivery.
We cannot cancel or refund an order so please be sure to check that all info is correct (shipping address, email, payment, coupons).
THANK YOU FOR SUPPORTING OUR SMALL BUSINESS
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How Can We Help?
If you have questions or concerns about one of our products or services, please fill out the form below and a member of our team will get in touch as soon as possible.